Terms of Service

 

Overview (General Terms)

Welcome to Dolancing! Dolancing.com is a marketplace for freelancers to sell their services to the buyers/clients of such services. Please read this Terms of Service carefully. This terms of service create an agreement (the "Agreement") between you and Dolancing regarding use of Dolancing website & it’s services. Registering / Signing up on the Dolancing website considers that you have read all the terms of service carefully and you have accepted them. In case, if you do not agree to this Agreement, please refrain yourself for using Dolancing website and it’s services. If you are under 18, or if you are considered a minor in your state or country, you must obtain the consent of your parent or legal guardian to register on the website.

Key Terms

- Buyers/Clients are the persons who hire freelancers or purchases their services to complete there task(s).

- Sellers are the freelancers who are hired by buyers/clients and completes their task(s) at some cost.

- Escrow is a safe and efficient way to pay for work delivered online. After the job is awarded, the buyer/client and seller define and agree upon milestones, and funds are then placed into Escrow. It is a secure way to manage the payments.

Buyers/Clients

- Buyers/Clients can hire any freelancer(s) for their project at some fees.

- Buyers/Clients are supposed to pay the complete fees after the completion of the project. Seller may ask you to escrow some/complete funds before starting / during the project.

- Buyers/Clients should clearly define the task to sellers/freelancers.

- Buyers/Clients should not hire any seller/freelancer for any work which may be considered as illegal. Doing so may cause legal actions against any/both of the parties(buyer & seller). This may also result their user’s account getting disabled & freezing of account balance + security deposit.

- Buyers/Clients should not offer sellers to pay, or make payment using any method outside/other than through the Dolancing website.

- Dolancing has the rights to use all published delivered works for it’s marketing & promotional purposes.

- Buyers/Clients should rate the sellers after completion of the project/task.

- Buyers/Clients are expected to pay all the desired Taxes & VAT, if applicable.

Sellers

- Sellers can sell their services to buyers/clients and/or can be hired for their projects at some fees.

- Sellers are supposed to complete the buyer’s/client's project and deliver it successfully. You may ask to escrow some/complete funds before starting/during the project.

- Sellers should get a clear understanding of the task/project before starting it. Accordingly seller should bid on the project.

- Sellers should not do any work which may be considered as illegal. Doing so may cause legal actions against any/both of the parties(buyer/client & seller). This may also result their user’s account getting disabled & freezing of account balance + security deposit.

- Sellers should NOT ask buyers/clients to be paid, using any method outside/other than through the Dolancing website.

- Dolancing has the rights to use all published delivered works for it’s marketing & promotional purposes.

- Sellers should rate the buyers/clients after completion of the project/task.

- Sellers are expected to pay all the desired Taxes & VAT, if applicable.

Disputes and Cancellations

- For any dispute, we encourage our buyers/clients and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact Dolancing Customer Support department at This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

- Project/Service cancellation should be mutually agreed by buyers/clients & freelancers. We suggest sellers to ask buyers/clients to escrow at least 50% of the funds, so that if in case, the project is cancelled in between, you are assured with 50% of the cost minus commission.

- For any Project/Service cancellation, written request by mail must be made within 2 days after selecting/awarding project to freelancer. If this is not followed, refund amount will be partial & will be decided by Dolancing from case to case basis.

- For any disputes/cancellations, Dolancing’s decision shall be final.

Refunds

- Generally, Dolancing does not offer any refunds. However, Dolancing has the right to decide whether to provide the refunds or not from case to case basis.

- Online Processing/Deposit fees will NOT be refunded under any circumstances.

- For any refunds related issue, Dolancing’s decision shall be final.

Service Offerings

Dolancing provides freelancing services for below mentioned categories:

  • Website, IT & Software
  • Mobile Phones & Computing
  • Writing & Content
  • Design, Media & Architecture
  • Data Entry & Admin
  • Engineering & Science
  • Product Sourcing & Manufacturing
  • Sales & Marketing
  • Business, Accounting & Human Resources
  • Languages & Translations
  • Local Jobs & Services

User Conduct

- To protect our user’s privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone/mobile numbers or any other personal contact details to communicate outside of Dolancing website is not permitted. Doing so may result in account getting disabled and freezing of account balance + security deposit.

- Dolancing does not provide any promised delivery/guarantee of the level of service offered to buyers/clients from sellers. However, you may raise the dispute at- This email address is being protected from spambots. You need JavaScript enabled to view it.

- Usage of rude, abusive, improper language, or violent message(s) sent to users is strictly prohibited & will not be tolerated and may result in an account warning or the suspension/removal of your account.

- Below activities come under Dolancing’s Non-Permitted Usage:

  • Any activity resulting in Adult Services/Pornography
  • Any activity resulting in Inappropriate Behaviour & Language
  • Any activity resulting in Phishing and Spam
  • Any activity resulting in Privacy & Identity theft
  • Any activity resulting in Intellectual Property Claims
  • Any activity resulting in Fraud / Unlawful/ Un-ethical / Illegal Use

- All content uploaded to Dolancing website by our users (Buyers/Clients and Sellers) is User Generated Content. Dolancing does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. Dolancing is not responsible for any user indulging in piracy or violating any copyright, trademarks, other rights.

- Dolancing is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the services/projects, their delivery, and any communications between buyers and sellers.

- After completion of the project/task, the seller grants the buyer a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Commercial Purposes unless explicitly declared during the tenure of the project/service. Also, buyers own the copyright for the delivered project/task.

- Username should NOT contain email id.

- Users coming across any violation of Terms of Service, should immediately report us at- This email address is being protected from spambots. You need JavaScript enabled to view it.

- Users violating any Terms of Service may result in an account warning or the suspension/removal of your account, losing all your account balance. For such user’s, Dolancing will not provide any protection/dispute resolution.

- Dolancing has the right to impose a fine on freelancer(s) in case any of the following is noticed:

  • Delay in project delivery for any reason
  • False commitment(s) made by freelancer
  • Loss of Dolancing's reputation due to freelancer's lack of sincerity

Right of Modification

We reserve the right to change or modify the Terms of Service at our sole discretion at any time. Any change or modification to the Terms of Service will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes. In all cases, your continued use of the Dolancing website after publication of such modifications, with or without notification, constitutes binding acceptance of these modified Terms of Service.

User Accounts

In order to fully participate in all Site activities, you must register for a personal account on the website (a “User Account”) by providing an email address, and a password for your User Account. You agree that you will never divulge or share access or access information to your User Account with any third party for any reason. You also agree to that you will create, use, and access only one User Account, and that you will not access the Site using multiple User Accounts. In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and location. Additional information may be required to confirm your identity. You represent that all information provided by you is accurate, current and complete and you agree that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your access to the website services.

 

Last Updated: 17-June-2017 14:51 IST