Frequently Asked Questions - All FAQs

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Dolancing.com is a freelance services website which provides a platform to efficiently connect freelancers and hiring clients globally.

(1) Signup & Post Project

Register and click Post Project from menu bar, describe your requirement & add other project details.

(2) Browse Proposals & Hire

Browse various proposals & carry out discussion with freelancers. Award project to best freelancer & settle payments as per mutual terms.

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(1) Signup & Build Profile

Register, mention your skills, describe your services & add your portfolio(s) in your profile. Claim verification badge (select users).

(2) Apply & Get Hired

Browse projects & submit proposal. Carry out discussion with client & settle payments as per mutual terms.

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For Freelancers: Register, build your profile & update your portfolio. We'll send an email notification when a project matching your skills is posted.

For Clients: Simply register, post the project requirements, timeline & budget. Our freelancers will send you their proposals & then you can select one based on your terms.

Click Post Project from top menu. Fill up the required details and Save Project.

We'll send you an email notification when a project matching your skills is posted. You can find existing projects from Dashboard > Projects menu.
Make sure that you add [email protected] to your email address book to avoid such emails being marked as spam/junk.

Proposal is generally a cover letter with an offer of a price which you submit while applying to a project. It acts as your proposal of price and timeline for the project. You can do so by browsing to Project page & then click Send Proposal.

You can do so via website's internal Private Messaging or by any other contact medium based on your mutual agreement. Please note, only client can initiate private messaging on Dolancing website.

We do not charge any project commission to our freelancers :)

You can do so by browsing to Dashboard & following the links under Tasks Pending.

Dolancing DevBox is an exclusive feature for Dolancing Users. We provide you an instance of a live server on which websites / web services can be hosted eg. CMS/Scripts like WordPress, Joomla, Magento, and more.

To get a Dolancing DevBox, please visit http://devbox.dolancing.net

Project order cancellation should be mutually agreed by client & freelancer. Dolancing is only a connecting medium between freelancer & client and does not charge any cancellation fee.

Please contact us at support[at]dolancing.com if there is no response for consecutive 7 days.

Please drop us an email at support[at]dolancing.com with project, client/freelancer details.

Users can directly send / accept payments as per their mutual terms & agreements. However, we recommend our users to use Dolancing Payment Escrow service for payment & work security reasons.

Please note:

  • Dolancing is a technology platform to facilitate networking between freelancers & hiring clients
  • We do offer payment escrow service
  • Users are advised to be extra careful while executing monetary transactions

For more information, please click here.

Yes, to receive funds, we use the best & highly reputed payment gateways like CCAvenue, Paytm and Instamojo for Indian customers & PayPal for International customers. Our website also uses 256 bit encryption with 2048 bit key SSL/TLS technique to encrypt the user data.

You can deposit money by browsing to Dashboard > Finance > Deposit Funds menu.

Kindly note, if deposit amount exceeds Rs. 20,000/- INR, we suggest you to use Bank Transfer (UPI / NEFT / RTGS / IMPS / Wire Transfer) option to avoid deposit fees.

For payments escrow-ed via Dolancing Escrow service, client releases the amount after successful / partial completion of project. Payments are then placed into your Dolancing Account. To withdraw funds to your bank account / PayPal, you're required to raise a fund withdrawal request from Dashboard > Finance > Withdraw Funds menu.

For payments executed outside Dolancing, get in touch with the client to agree on mutual terms.

Note: Dolancing does not take any responsibility for payments executed outside Dolancing website.

You can raise a money withdrawal request from Dashboard > Finance > Withdraw Funds menu. Currently, we support Bank Transfer (NEFT / RTGS / IMPS) for Indian Users & PayPal Transfer for International Users.

Please note, we have a 14 days payment clearance period from the date of payment release; after which funds can be withdrawn to bank account / PayPal.

Escrow is a safe, efficient & secure way to pay for work delivered online by involving Dolancing. After the job is awarded, the client can deposit funds with Dolancing (Escrow) and releases them when the task is successfully delivered. This gives payment security to freelancers & guarantees proper task delivery to clients.

Browse to Dashboard > Finance > Manage Payments menu. Under 'Outgoing Escrow Payments' tab, choose the project & click on 'Release' in 'Action' column.

Currently, amount is shown in USD (US Dollar) currency.

USD to INR & vice-versa conversion is done as per PayPal's currency exchange rates.

PayPal's currency exchange rates are different than rates as shown on XE Currency Converter or any other such conversion service. 

Our payment service providers like CCAvenue, Instamojo & PayPal charge us some transaction / currency conversion fees to receive funds. Hence we are required to recover that from our customers. We are working on mitigating deposit fees.

Users can directly send / accept payments as per their mutual terms & agreements. However, we recommend our users to use Dolancing Payment Escrow service for payment & work security reasons.

Generally, Dolancing does not offer any refunds. However, Dolancing has the right to decide whether to provide the refund or not on case to case basis.

Please note, Online Processing/Deposit fees will NOT be refunded under any circumstances.

Kindly contact us here & we'll answer your query :-)