Frequently Asked Questions - All FAQs
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Dolancing.com is an online marketplace which provides a platform to connect freelancers and hiring clients globally. Clients hire freelancers for their various projects / requirements. We're here to efficiently connect both the parties under one roof.
For Freelancers: Register, build your profile & update your portfolio. We'll send an email notification when a project matching your skills is posted.
For Clients: Simply register, post the project requirements, timeline & budget. You can also order ready-to-sell services.
Browse to Dashboard > Projects > Post New Project menu. Fill up the required details and Save Project.
We'll send you an email notification when a project matching your skills is posted. You can find existing projects & create your ready-to-sell services too from Dashboard. Make sure you add [email protected] to your email address book to avoid such emails being marked as spam/junk.
Bid is generally an offer of a price which you submit while applying to a project. Bidding acts as your proposal of price and timeline for the project. You can do so by browsing to Project page & then click ' Bid & Get Contact Details'.
Also popularly known as gig, these ready-to-sell services are pre-defined services listed by freelancers. Eg. 'I will Design a Logo for $20 in 1 day'. You can order them by browsing to Dashboard > Services > Search Services menu.
Browse to Dashboard > Services > My Services menu & click on Add Service.
You can do so via internal Private Messaging. Please note, only client can initiate messaging.
We charge 15% project / service commission for users subscribed to Free plan. For more details, please sign in into your account & visit this link.
You can do so by browsing to Dashboard & following the links under 'Tasks Pending'.
Dolancing DevBox is an exclusive feature for Dolancing Users. We provide you an instance of a live server on which websites / web services can be hosted eg. CMS/Scripts like WordPress, Joomla, Magento, and more.
To get a Dolancing DevBox, please visit http://devbox.dolancing.net
Project/Service cancellation should be mutually agreed by client & freelancer. For any Project/Service cancellation, mail us your cancellation request at support[at]dolancing.com within 24 hours after awarding project/ordering service to freelancer. If this is not followed, refund amount will be partial & will be decided by Dolancing on case to case basis.
Yes, to receive funds, we use the best & highly reputed payment gateways like, CCAvenue for Indian customers & PayPal for International customers. Our website also uses 256 bit encryption with 2048 bit key SSL/TLS technique to encrypt the user data.
You can deposit money by browsing to Dashboard > Finance > Deposit Funds menu.
Kindly note, if deposit amount exceeds Rs. 20,000/- INR, we suggest you to use Bank Transfer (NEFT / RTGS / IMPS / Wire Transfer) option to avoid deposit fees.
The client releases the Escrow-ed amount after successful / partial completion of project. Payments are then placed into your Dolancing Account. To withdraw funds to your bank account / PayPal, you're required to raise a fund withdrawal request from Dashboard > Finance > Withdraw Funds menu.
You can raise a money withdrawal request from Dashboard > Finance > Withdraw Funds menu. Currently, we support Bank Transfer (NEFT / RTGS / IMPS) for Indian Users & PayPal Transfer for International Users.
Escrow is a safe, efficient & secure way to pay for work delivered online by involving Dolancing. After the job is awarded, the client deposit funds with Dolancing (Escrow) and releases them when the task is successfully delivered. This gives payment security to freelancers & guarantees proper task delivery to clients.
Browse to Dashboard > Finance > Manage Payments menu. Under 'Outgoing Escrow Payments' tab, choose the project & click on 'Release' in 'Action' column.
Currently, we only support USD (US Dollar) currency. We'll soon start supporting more currencies.
USD to INR & vice-versa conversion is done as per PayPal's currency exchange rates.
PayPal's currency exchange rates are different than rates as shown on XE Currency Converter or any other such conversion service.
Our payment service providers like, CCAvenue, PayPal charge us some transaction / currency conversion fees to receive funds. Hence we are required to recover that from our customers. We are working on mitigating deposit fees.
No. Asking or providing payments outside www.dolancing.com violates Terms of Service & users indulging in such activities are liable for appropriate actions.
Generally, Dolancing does not offer any refunds. However, Dolancing has the right to decide whether to provide the refund or not on case to case basis.
Please note, Online Processing/Deposit fees will NOT be refunded under any circumstances.