Frequently Asked Questions - All FAQs
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It is an online marketplace which provides a platform connecting freelancers and hiring clients. Clients hire freelancers to fulfill their requirements of various tasks. We efficiently connect both the parties.
For Freelancers: Register, build your profile & update your portfolio. We'll send an email notification when a project matching your skills is posted.
For Clients: Simply register, post the project requirements, timeline & budget. You can also order ready-to-sell services.
For Freelancers: You are required to bid on the project matching your skills. After you are awarded the project, complete it as per client's requirements within time. Client release the payments after you deliver the project/service successfully.
For Clients: You get domain specialized freelancers bid on the project. Award the project to most appropriate freelancer. You pay the freelancer on the portal itself after the project is successfully delivered.
Browse to Dolancing Dashboard > Projects > Post New Project menu. Fill up the required details and Save Project.
We'll send you an email notification when a project matching your skills is posted. You can find existing projects & create your ready-to-sell services too from Dolancing Dashboard.
Bid is generally an offer of a price which you submit while applying to a project. Bidding acts as your proposal of price and timeline for the project. You can do so by browsing to Project page & then click 'Bid On This Project'.
Also popularly known as 'gig', these ready-to-sell services are pre-defined services listed by freelancers. Eg. 'I will do Logo Designing for Rs. 500/- in 1 day'. You can order them by browsing to Dolancing Dashboard > Projects > Browse Services menu.
Browse to Dolancing Dashboard > Projects > My Services menu & click on Add Service.
You can do so from the internal messaging. Browse to Dolancing Dashboard > Click on Message Icon.
Project OR Service commission is just 10% or Rs.50/- INR (whichever is higher) for freelancers subscribed to Basic (Free) subscription on/after 3rd July 2017. Users registered before 3rd July 2017 will continue enjoying their old benefits till subscription validity.
Please note, we charge extremely low commission for freelancers subscribed to PAID / Prime Membership subscriptions. For more details, please sign in into your account & visit this link.
You can do so by browsing to Dolancing Dashboard & following the links under 'Tasks Pending'.
Dolancing DevBox is an exclusive feature for Dolancing Users. We provide you an instance of a live server on which websites / web services can be hosted eg. CMS/Scripts like WordPress, Joomla, Magento, and more.
To get a Dolancing DevBox, please visit http://devbox.dolancing.net
Project/Service cancellation should be mutually agreed by client & freelancer. For any Project/Service cancellation, written request by mail must be made to Dolancing within 24 hours after awarding project/ordering service to freelancer. If this is not followed, refund amount will be partial & will be decided by Dolancing from case to case basis.
Please note, we'll be imposing a project/service cancellation fee to compensate the work done by freelancer before cancellation, if any.
Please contact us at support[at]dolancing.com if there is no response for consecutive 10 days.
Yes, to receive funds, we use the best & highly reputed payment gateways like, CCAvenue for Indian customers & PayPal for International customers. Our website also uses 256 bit encryption with 2048 bit key SSL/TLS technique to encrypt the user data.
You can deposit money by browsing to Dolancing Dashboard > Finance > Deposit Funds menu.
Kindly note, if deposit amount exceeds Rs. 20,000/- INR, we suggest you to use Bank Transfer (NEFT / RTGS / IMPS / Wire Transfer) option to avoid deposit fees.
The client releases the Escrow-ed amount after successful / partial completion of project. Payments are then placed into your Dolancing Account. To withdraw funds to your bank account / PayPal, you're required to raise a fund withdrawal request from Dolancing Dashboard > Finance > Withdraw Funds menu.
You can raise a money withdrawal request from Dolancing Dashboard > Finance > Withdraw Funds menu. Currently, we support Bank Transfer (NEFT / RTGS / IMPS) for Indian Users & PayPal Transfer for International Users.
Escrow is a safe, efficient & secure way to pay for work delivered online by involving Dolancing. After the job is awarded, the client deposit funds with Dolancing (Escrow) and releases them when the task is successfully delivered. This gives payment security to freelancers & guarantees proper task delivery to clients.
Browse to Dolancing Dashboard > Finance > Manage Payments menu. Under 'Outgoing Escrow Payments' tab, choose the project & click on 'Release' in 'Action' column.
Currently, we only support INR (Indian Rupee) currency. We'll soon start supporting other international currencies.
Our payment service providers like, CCAvenue, PayPal charge us some transaction / currency conversion fees to receive funds. Hence we are required to recover that from our customers. We are working on mitigating deposit fees.
No. Asking or providing payments outside www.dolancing.com violates Terms of Service & users indulging in such activities are liable for appropriate actions.
Generally, Dolancing does not offer any refunds. However, Dolancing has the right to decide whether to provide the refund or not on case to case basis.
Please note, Online Processing/Deposit fees will NOT be refunded under any circumstances.